ManageEngine ServiceDesk Plus 13.0.0 Build 14820 Crack With License Key
ManageEngine ServiceDesk Plus is a powerful and comprehensive IT Service Management (ITSM) software designed to help businesses manage their IT help desk and support functions efficiently. It is a cloud-based or on-premises solution that offers a wide range of features to streamline IT operations and enhance customer service.
Key Features of ManageEngine ServiceDesk Plus:
Download ManageEngine ServiceDesk Plus Crack
| Software Developer |
ZOHO Corp.
|
| User rating |
3.7
1042
3.7
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| Downloads | 11581 |
| File size | 494 MB |
| Systems | Win 2K, Win XP, Win Vista, Win Vista 64 bit, Win 7, Win 7 64 bit, Win 8, Win 8 64 bit, Win 2003, Win 2008, Win Server 2012, Win 10, Win 10 64 bit |
1. Incident Management: - Incident Creation and Tracking: Users can report incidents through various channels such as email, phone, or self-service portal. Incidents are automatically created and tracked in the system. - Prioritization and Escalation: Incidents are prioritized based on their severity and impact, and escalated to the appropriate support team. - Knowledge Base: A centralized knowledge base is available to help resolve common incidents quickly.
2. Problem Management: - Root Cause Analysis: Identifies the root cause of recurring incidents to prevent them from happening again. - Problem Tracking: Tracks and manages problems until they are resolved.
3. Change Management: - Change Planning and Approval: Facilitates the planning and approval process for changes to IT infrastructure. - Change Implementation: Provides a structured approach to implement changes with minimal disruption.
4. Asset Management: - Asset Discovery and Inventory: Automatically discovers and tracks IT assets, including hardware, software, and licenses. - Asset Lifecycle Management: Manages the entire lifecycle of IT assets, from procurement to decommissioning.
5. Service Level Management: - Service Level Agreements (SLAs): Monitors and ensures that service levels are met by tracking response and resolution times. - Reporting and Dashboards: Provides real-time reports and dashboards to monitor service levels and performance.
6. Knowledge Management: - Centralized Knowledge Base: Stores and shares knowledge across the organization to improve efficiency and reduce repetitive incidents. - Collaboration Tools: Enables collaboration among support teams and end-users through forums, wikis, and other collaboration tools.
7. Self-Service Portal: - User Portal: Provides a self-service portal for end-users to report incidents, check the status of their requests, and access knowledge base articles. - Customization: Allows customization of the portal to match the organization's branding and requirements.
8. Reporting and Analytics: - Custom Reports: Generates custom reports based on various criteria to analyze performance and identify areas for improvement. - Dashboards: Provides real-time dashboards to monitor key performance indicators (KPIs) and service levels.
9. Integrations: - Third-Party Integrations: Integrates with various third-party tools and systems, such as Active Directory, ServiceNow, and Microsoft Azure. - APIs: Offers extensive APIs to enable custom integrations and automation.
10. Mobility: - Mobile App: Available as a mobile app for iOS and Android, allowing support teams to manage incidents and requests on the go.
Benefits of ManageEngine ServiceDesk Plus:
- Improved Efficiency: Streamlines IT operations and support processes, reducing response and resolution times. - Enhanced Customer Service: Provides a centralized platform for end-users to report and track incidents, improving their overall experience. - Cost Savings: Automates repetitive tasks, reduces manual effort, and optimizes resource utilization, leading to cost savings. - Scalability: Suitable for businesses of all sizes, from small to large enterprises, and can be scaled up or down as needed. - Customization: Offers extensive customization options to meet specific business requirements.